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They do have a no-logging policy, but they use the personal data of their free users to serve them ads. They don’t support P2P networking, which is another major flaw.īetternet offers decent customer protection policies, with their 45-day money-back guarantee being particularly impressive. They have servers at only 17 locations in 10 countries, which is not enough for Betternet to be suited for geo-unblocking. They offer a strong encryption method, but their server network is poor. Having a user-friendly website that would allow potential customers to jump from browsing to purchasing in a few quick steps is essential.įurthermore, their features are not that impressive, as they cover the bare minimum. Their website is weirdly-built and finding your way around their sections is extremely difficult. We end this Betternet review by stating that Betternet is a decent provider, but doesn’t offer anything special. They explicitly state that they use some of the personal data from free users to serve them ads. We particularly like the fact that the company is open about how they use your personal data.

No-logging policy: Betternet doesn’t monitor or keep any logs of your online activity while you’re using their VPN client.įrom what we’re able to see, these customer protection policies are considered standard.

To ensure quick processing of your refund, in your refund request you should include personal information like your email address, premium access code, and the order number for the transaction.

Refund policy: All premium subscribers can request a refund within 45 days from the purchase date.

They claim not to disclose any sensitive personal data with third-parties. Betternet collects certain information by serving you cookies. They may collect personal information such as your name, email address, IP address, username, or unique mobile IP.

Privacy policy: All the personal information that is disclosed with Betternet will only be used to improve their services, send notifications and updates, troubleshoot, and for product advertising.

Betternet seems to have decent customer protection policies: Their premium version doesn’t have bandwidth limitations.Īpart from having a solid customer support service, a top VPN provider is expected to have established protective customer policies.

Limited bandwidth: Their free version has bandwidth limitations which allows users to use up to 500 mb per day.

This protocol is strictly focused on the performance of VPN data transport.

Catapult hydra protocol: Catapult hydra is a proprietary protocol developed by AnchorFree and used by Betternet.

Up to six devices: Betternet allows you to connect six devices to a single premium account simultaneously.

#Betternet vpn not connecting mac

Available for multiple platforms: Betternet is available on Windows, Mac OS, Windows, Android, and Chrome.

#Betternet vpn not connecting registration

No registration needed: Users don’t even need to register in order to use their services, as Betternet doesn’t require their names or email addresses.Secure browsing: Betternet protects its customers from known online scams and malware.

Online privacy: By encrypting your Internet connection, Betternet allows you to browse the web privately and securely.From what we were able to find on their FAQ page, Betternet offers the following features: There’s very brief information about their services, which is certainly not enough to convince anyone to purchase their services. Betternet’s website is poorly organized, with little effort put into describing the features of their services.